Return Policy

Note: All returns through BikeStoreGuys.com go back to the retailer of record, so please refer to the appropriate policy below depending upon how you ordered your product. 

In-Store Pick-Up Orders:

If any item that you ordered through BikeStoreGuys.com and picked up in a store fails to meet your expectations, simply return the item in new, unused condition within 30 days to the store location where the item was picked up for refund on your purchase price.  We encourage you to consult with your local retailer to ensure the item(s) you have ordered are best for your needs before you leave the store with the product.  Please note that used products cannot be returned.  To initiate a return, please call Order Support at 877-412-7467 to initiate your return, or log in to your account using the "My Account" link at the top of the page.

A restocking fee of 15% will be applied to any returned bikes in order to cover our retailers' expenses involved in returning a bike to the manufacturer.  So when you pick up your new bike at the store, make sure it is the right product for you, because this will be your opportunity to return the product.  Talk to the store staff, and be sure to take a test ride on the bike before you take the bike with you.  Once you start using the bike after leaving the store, it cannot be returned as our retailers are not able to return a used bike to their manufactuers.  

Direct to Consumer Orders:

If any item that you ordered through BikeStoreGuys.com and had shipped directly to you fails to meet your expectations, simply return the item to our distribution warehouse in new, unused condition within 30 days for a refund on your purchase price.  We ask that you be responsible for your own shipping costs.  Please note that used products cannot be returned.  To initiate a return, please call Order Support at 877-412-7467 to initiate your return, or log in to your account using the "My Account" link at the top of the page.



Payment Methods

Returning Merchandise

Refunds, Credits and Balances Due

Defective Items

Damaged Items

Limits of Responsibility

International and U.S. Territory Shipping

APO and FPO Addresses

Price and/or Description Changes

Order Questions or Changes

Indemnification



Payment Methods


The following payment methods are accepted by most Shopatron websites:

  • Credit Cards: American Express, Discover, MasterCard and Visa
  • Bill Me Later: Click here for more information


When you use a credit card to place an order, the billing address you provide must match the billing address that is on file with the financial institution that issued the credit card. If a credit card authorization fails, we reserve the right to cancel your order without notifying you.


Shopatron cannot work out credit card problems with your financial institution if a credit card is declined. It is your responsibility, as a consumer, to settle credit card problems with the issuing institution, then place the order again when the problem is resolved.


Returning Merchandise

You can return most new, unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and handling fees will not be refunded.


To initiate a return, you must first obtain a Return number. To begin, log into your account, select the order you are returning items for, and follow the step-by-step directions. Then return the items, in their original product packaging, to the fulfillment center identified on the order's packing list and inside your account. Note that you can only create a Return after an order has been marked as shipped.


Credit for the returned items is applied to the credit card that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.


If the return is a result of our error, Shopatron may compensate you for the return shipping.


Some websites charge restocking fees for returned items. If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.


Refunds, Credits and Balances Due

As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.


Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Shopatron for assistance.


Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.


Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.


Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.


International and U.S. Territory Shipping

If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.


APO and FPO Addresses

When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.


Price and/or Description Changes

All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.


When you place your order with us, you agree to the price and terms indicated on this website. Price differences related to future or past prices in our store or any other store are not refundable.


Order Questions or Changes

Shopatron, Inc. is the order-processing partner of more than 800 branded manufacturers and large retailers. Shopatron handles communications and customer service for consumers on behalf of the brands and retailers that we represent.


If you have recently placed an order using the Shopatron shopping service and need information about us or would like to change your order, there are a number of ways to contact us. If you have explored the links on the Your Account page but still need assistance, use the links to email or contact Shopatron Customer Service using our Help center at http://www.shopatron.com/help.


Indemnification

You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopatron's services.