Note: All returns through BikeStoreGuys.com go back to the retailer of record, so please refer to the appropriate policy below depending upon how you ordered your product.
In-Store Pick-Up Orders:
If any item that you ordered through BikeStoreGuys.com and picked up in a store fails to meet your expectations, simply return the item in new, unused condition within 30 days to the store location where the item was picked up for refund on your purchase price. We encourage you to consult with your local retailer to ensure the item(s) you have ordered are best for your needs before you leave the store with the product. Please note that used products cannot be returned. To initiate a return, please call Order Support at 877-412-7467 to initiate your return, or log in to your account using the "My Account" link at the top of the page.
A restocking fee of 15% will be applied to any returned bikes in order to cover our retailers' expenses involved in returning a bike to the manufacturer. So when you pick up your new bike at the store, make sure it is the right product for you, because this will be your opportunity to return the product. Talk to the store staff, and be sure to take a test ride on the bike before you take the bike with you. Once you start using the bike after leaving the store, it cannot be returned as our retailers are not able to return a used bike to their manufactuers.
Direct to Consumer Orders:
If any item that you ordered through BikeStoreGuys.com and had shipped directly to you fails to meet your expectations, simply return the item to our distribution warehouse in new, unused condition within 30 days for a refund on your purchase price. We ask that you be responsible for your own shipping costs. Please note that used products cannot be returned. To initiate a return, please call Order Support at 877-412-7467 to initiate your return, or log in to your account using the "My Account" link at the top of the page.
You can return most new, unopened items within 30 days of delivery for a full refund. Unless otherwise noted, the refund will be for the full value of the returned items. Shipping and handling fees will not be refunded.
As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please call Shopatron for assistance.
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
If you order from a website that provides shipping to international locations or US territories, these shipping destinations are identified at checkout. When you begin checkout, available shipping destinations can be selected from pull-down menus for Region and Country. If your desired destination is not included in the available selections, we cannot ship orders to it.
When you request that your order ships to an APO or FPO address, the package will ship SAM (Space Available Mail). SAM is no additional charge and will ship your package from the APO or FPO address via the next available boat.
All prices, pictures, and descriptions on this website are subject to change. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies.
Shopatron, Inc. is the order-processing partner of more than 800 branded manufacturers and large retailers. Shopatron handles communications and customer service for consumers on behalf of the brands and retailers that we represent.
You agree to indemnify, defend, and hold harmless Shopatron, its affiliates, officers, directors, employees, consultants, and agents from any and all claims, liability (including product liability), damages, and/or costs (including, but not limited to, attorneys' fees) that arise from your use of any of Shopatron's services.